Our customers rightly expect to have choice in how and where they order and collect their food, and our job is to ensure that every experience is a great one. Gareth Pearson, McDonald’s UK&I COO said: “The pace of change within the restaurant industry is relentless, and the pandemic accelerated this with digital adoption gathering greater pace. With dedicated areas for the different ways to order, along with the removal of the front counters, the revamp will offer a more efficient way to order and will leave customers with more space to enjoy their meal. While the traditional walk-in and Drive-Thru remain core to how customers order, the redesign of McDonald’s kitchens and dining areas as part of Convenience of the Future will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience. I can’t wait to welcome my customers back into the restaurant to experience the changes first hand!” "I’m proud to say that as well as improving the customer experience, the investment will create 50 new jobs for local people.
Ken Tomkins who owns and operates seven McDonald’s restaurants in Milton Keynes, said “McDonald’s is always looking into ways to improve the customer experience and by investing in these changes in my restaurant- we’ll be doing just that.
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